Media-Insert Communications

Media-Insert Communications

The blog of Media-Insert Communications – featuring freelance P.R. and journalism links to the work of Graham A. Jarvis.

Editing, Journalism, Copywriting, and Public Relations

Gone are the days when Santa, who’s also known as Father Christmas to some people, just received letters from the world’s boys and girls. Digital technology has also transformed the way people make contact with him to implore him to make their dreams come true. Today, he has to think about, mobile, email, telephone, live chat and chatbots. So, technology is vital to his ability to deliver better customer service – and this includes allowing parents and children to use chatbots as a self-service option.

Discover how Santa uses live chat and chatbots for better customer service, read the complete article. 

Published by Customer Think on 5th December 2018. Author: Graham Jarvis. Client: Click4Assistance. 

Posted in , , , , , , , , ,

Leave a comment