Media-Insert Communications

Media-Insert Communications

The blog of Media-Insert Communications – featuring freelance P.R. and journalism links to the work of Graham A. Jarvis.

Editing, Journalism, Copywriting, and Public Relations

Category: Call and Contact Centres

  • “Live chat is preferred for its instant nature which is ideal for asking small questions that are hardly worth a phone call or email”, says Gary Martin, managing director of Click4Assistance. He says it is also a great channel for young people because picking up the telephone is not their preferred form of contact. He…

  • Over a number of years there has been a long and hard fought battle to secure the ability to ‘accelerate anywhere’ any data type to, from and across a cloud area network (to allow fast access to applications, or to secure data as a part of a back-up and archiving strategy. According to Claire Buchanan,…

  • The very nature of robotic process automation raises questions about whether the robots are coming for your job in finance and accounting, writes Graham Jarvis, “THE Robots Are Coming” claims a report by the Association of Chartered Certified Accountants (ACCA), and this prospect is being driven by finance leaders’ obsession with the transformation levers such…

  • In this article you can read why the Czech Republic is considered to be an important location for investing in business support services.

  • Graham Jarvis contributed several articles to this publication; such a ‘Concentrating solar power generates electricity’, which looks at the green agenda of power generation. Published by IMO Business in February 2014. Read the news and features on this sector here…

  • VMware recently announced that it is acquiring cloud automation vendor DynamicOps, but the terms of the deal have not as yet been disclosed. Richard Krueger, CEO of DynamicOps, says VMware chose to buy his company “because we have the best technology for managing heterogeneous cloud platforms and management systems.” Read more here… Just one news…

  • The unemployment rate in the U.S. may have hit a four year low. U.S. government sources are claiming that the initial claims for unemployment benefits have fallen by 5,000 applications to a seasonally adjusted figure of 348,000; but this doesn’t mean that customers have become more open to spending more money. Yet it is good…

  • "It’s all very well being able to talk to your agents — but what about giving them the chance to talk too? The importance of hearing what your staff have to say should never be underestimated, argues Graham Jarvis." Published by Call Centre Focus (CCF) in October 2008