Media-Insert Communications

Media-Insert Communications

The blog of Media-Insert Communications – featuring freelance P.R. and journalism links to the work of Graham A. Jarvis.

Editing, Journalism, Copywriting, and Public Relations

Category: Clients, Past and Present

  • During the course of the Covid-19 pandemic, ecommerce has accelerated right across the globe – to the extent that Econsultancy.com believes it’s a trend that’s hard to ignore. This is particularly since consumers shopped with increased frequency online out of necessity, writes Graham Jarvis. Read the complete article. 

  • While robotics advances at pace in many industrial settings these days, the robotic or autonomous vehicle remains a nebulous prospect for many.

  • Sustainability covers many areas, including the materials used within a vehicle’s cabin to make the dashboard, the paneling and the electronics used in today’s instrumentation. Drew Winter, principal analyst, cockpit of the future, Wards Intelligence, finds that there is significant consumer demand for automotive manufacturers to use sustainable materials, including for those unseen such as…

  • Essential: Mapping the customer journey Confidence, customer satisfaction, business process efficiency and the speedy resolution of customer queries begin by mapping the customer journey. It requires the analysis of how customers interact, why they interact, and how they go from the start of conversation through to the resolution of their query – which could be…

  • With automation, insurers can have more conversations with customers. Million says, “When it occurs on the phone, they can have only 1 conversation at a time, and with automation the number of conversations is unlimited.” Automation, therefore, permits insurers to increase the number of conversations they have with more customers, this is critical for claims…

  • Customers should be able to use the technologies they are comfortable with, and so insurers should allow them to communicate and interact with them through their preferred channels, and in a way that adds value. This may be by phone, by email, interactive voice response (IVR), web forms, chatbots, live chat, or via a combination…

  • A Spixii white paper, ‘How to enhance insurance with automation of conversations and processes’ explains the drivers for self-serve and says there is much external pressure being placed upon insurers to innovate, combined with growing customer expectations. This is pushing insurers to improve their traditional customer-facing process. The report adds: “Once sufficient in the analogue…

  • Thales says, globally, there will be 75 million vehicles with autonomous capabilities by 2035. However, to reassure the users of the vehicles, as well as to increase uptake of connected and autonomous vehicles, along with efficient connectivity has to come stringent cyber-security. Trust is key to their development, including in how the data from the…

  • During this year’s Mobile World Congress in Barcelona this year the 5G Automotive Association (5GAA) presented the latest global advancements of ‘Cellular-Vehicle-to-Everything’ (C-V2X) in the journey towards 5G-V2X. Johannes Springer, CTO connected car, T-Systems, and program lead for 5G automotive at Deutsch Telekom, spoke to TU-Automotive about the event and discussed the latest trends, including…

  • At the end of 2021, Dan Loop, vice-president and general manager of Automotive Edge Processing at NXP Semiconductors, wrote an article in All About Circuits entitled, Understanding ADAS Limitations and V2X Communication Technology. He claims that ADAS in general increase road safety for the driver. However, he finds that they are mostly isolated from their…