
Media-Insert Communications
The blog of Media-Insert Communications – featuring freelance P.R. and journalism links to the work of Graham A. Jarvis.

Editing, Journalism, Copywriting, and Public Relations
- 3D Printing (2)
- Artificial Intelligence (184)
- Augmented Reality (2)
- Automotive (115)
- Autonomous Vehicles (72)
- Awards (1)
- Banking (49)
- Big Data – IT (140)
- Blockchain (7)
- Business (326)
- Business Continuity (118)
- Business Process Automation (4)
- Call and Contact Centres (18)
- CFO (11)
- Clients, Past and Present (468)
- Cloud computing (175)
- Connected and Autonomous Vehicles (CAVs) (74)
- Connected Cars (97)
- Connectivity (17)
- connectivity (2)
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- Culture (1)
- Current Affairs (13)
- Customer Service (30)
- Cyber-Security (30)
- Data Acceleration (126)
- Data centre/data center (15)
- Data Management (86)
- Data Protection (59)
- Defence (1)
- Defence technology (1)
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- Digital inclusivity (1)
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- Disaster Recovery (92)
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- Economics (9)
- Edge computing (20)
- Education (19)
- Electric Vehicles (17)
- Email Marketing (2)
- Energy and utilities (9)
- Equality (1)
- finance (18)
- Financial Directors (19)
- Financial Services (51)
- Financial Services Technology (21)
- Fintech (24)
- fleet management (3)
- Flexible Working (9)
- Furniture technology (2)
- Further Education (2)
- General Counsel (1)
- Global Treasury (11)
- Government technology (13)
- Green Energy (4)
- Green fleet management (9)
- Green ICE fuels (3)
- H.R. and Recruitment (11)
- Health and Fitness (14)
- Health and Wellbeing (5)
- Healthcare (18)
- Higher Education (7)
- I.T in Human Resources (8)
- Immigrant Integration (1)
- In-house Lawyers (1)
- Industrial Internet (3)
- Information Communications Technology (410)
- Infotainment (4)
- Infrastructure Finance (1)
- Insurance (30)
- Insurance/Reinsurance (23)
- International Relations (10)
- Internet of Things (50)
- Law (8)
- Legal Marketing (4)
- m-Commerce (4)
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- Manufacturing technology (1)
- Marketing (37)
- Mobile Marketing (22)
- Mobile Networks (9)
- Mobility (46)
- Music (1)
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- Policing (3)
- Politics (11)
- Power Generation (1)
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- Remote Working (12)
- robotics (1)
- robots (1)
- Schools (8)
- Science (2)
- SD-WAN (37)
- Self-driving vehicles (110)
- Smart cities (18)
- Software development (2)
- Software standards (2)
- Software-defined (6)
- Sports (1)
- STEM (2)
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- Teaching (15)
- Television (5)
- The Marketing Leaders (10)
- Trading floor (5)
- Travel Technology (11)
- Uncategorized (16)
- Universities (10)
- WAN Acceleration (10)
- WAN Optimisation (137)
- water leak detection (8)
- Web/Tech (449)
- Weblogs (17)
- website accessibility (1)
- Women (1)
- World Finance – Financial Markets (20)
Recent posts
About and Social Media
Category: Customer Service
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Jack Palmer, senior consultant with European Mobility & Transportation Team, Frost & Sullivan, joined the conversation and says there has been much talked about the software-defined car for the past three to four years. Gaming has been particularly trendy, certainly at the annual gathering at the Consumer Electronics Show in Las Vegas. He elaborates: “This…
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Essential: Mapping the customer journey Confidence, customer satisfaction, business process efficiency and the speedy resolution of customer queries begin by mapping the customer journey. It requires the analysis of how customers interact, why they interact, and how they go from the start of conversation through to the resolution of their query – which could be…
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With automation, insurers can have more conversations with customers. Million says, “When it occurs on the phone, they can have only 1 conversation at a time, and with automation the number of conversations is unlimited.” Automation, therefore, permits insurers to increase the number of conversations they have with more customers, this is critical for claims…
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Customers should be able to use the technologies they are comfortable with, and so insurers should allow them to communicate and interact with them through their preferred channels, and in a way that adds value. This may be by phone, by email, interactive voice response (IVR), web forms, chatbots, live chat, or via a combination…
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A Spixii white paper, ‘How to enhance insurance with automation of conversations and processes’ explains the drivers for self-serve and says there is much external pressure being placed upon insurers to innovate, combined with growing customer expectations. This is pushing insurers to improve their traditional customer-facing process. The report adds: “Once sufficient in the analogue…
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Beyond his work with TU Automotive and Trudy Darwin Communications, between 2020 and 2022, Graham Jarvis – freelance business and technology journalist, wrote and edited insurtech reports for Intelligent Insurer; wrote articles on cryptocurrencies in healthcare; wrote about education; edited and wrote fleet management reports for ABAX; wrote about digital accessibility; wrote about cloud computing;…
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“bunq is one of a number of challenger banks shaking the status quo like N26 and Monzo. The key is that their appeal to particularly expats as they make it simple and nearly free to look after your money” – Chris Skinner, a co-founder of the UK’s Financial Services Club
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Journalist Graham Jarvis informs me that he tested live chat by using it to contact Click4Assistance – speaking to a representative called Amy. He says his experience demonstrates that there is more than one communication channel open to customers. “I was able to connect very quickly, without any hassle, and the agent responded very quickly”,…
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Gemma Baker, Marketing Executive at live chat solutions provider Click4Assistance, thinks that the majority of the high street is indeed moving online. “However, there are still some very powerful players left as mostly physical stores – Take Primark as an example, have an online presence that advertises their latest collections”, she says.
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Insurance isn’t the only sector that having to address changing customer expectations with the growth of digital technology. Retail is one the most demanding industries affected by higher customer expectations. They have to also keep up with seasonal demand and ensure they can keep customers satisfied during the busy periods of the year – such…