Media-Insert Communications

Media-Insert Communications

The blog of Media-Insert Communications – featuring freelance P.R. and journalism links to the work of Graham A. Jarvis.

Editing, Journalism, Copywriting, and Public Relations

Category: Insurance/Reinsurance

  • With connected and autonomous vehicles set to change the insurance liability paradigm away from human drivers, this article examines whether insurers and automakers are really ready for a driverless future. That’s the question posed by Ulrike Deetjen, partner and co-leader of digital ecosystems for insurers, McKinsey & Co, Kersten Heineke, partner and co-leader of the…

  • Essential: Mapping the customer journey Confidence, customer satisfaction, business process efficiency and the speedy resolution of customer queries begin by mapping the customer journey. It requires the analysis of how customers interact, why they interact, and how they go from the start of conversation through to the resolution of their query – which could be…

  • With automation, insurers can have more conversations with customers. Million says, “When it occurs on the phone, they can have only 1 conversation at a time, and with automation the number of conversations is unlimited.” Automation, therefore, permits insurers to increase the number of conversations they have with more customers, this is critical for claims…

  • Customers should be able to use the technologies they are comfortable with, and so insurers should allow them to communicate and interact with them through their preferred channels, and in a way that adds value. This may be by phone, by email, interactive voice response (IVR), web forms, chatbots, live chat, or via a combination…

  • A Spixii white paper, ‘How to enhance insurance with automation of conversations and processes’ explains the drivers for self-serve and says there is much external pressure being placed upon insurers to innovate, combined with growing customer expectations. This is pushing insurers to improve their traditional customer-facing process. The report adds: “Once sufficient in the analogue…

  • While there is an ongoing discussion about connected and autonomous vehicle (CAV) liability in terms of who or what is responsible whenever an accident occurs, in a telephone conversation with TU-Automotive, the Society of Motor Manufacturers and Traders (SMMT) was keen to point out that there are currently no plans to make automakers 100% responsible…

  • Elon Musk recently announced Tesla’s intent to launch a usage-based insurance (UBI) product in Texas. The move came after General Motors and Ford launched their own telematics insurance programs and so Ptolemus Consulting Group predicts that move towards embedded connectivity is impacting insurance to the extent that it is going to shake up auto insurance.…

  • A confirmation by the UK Government confirmed in April that automated lane keeping systems (ALKS) technology “could be legally defined as self-driving, despite insurance industry concerns around safety”, says the Insurance Times. Matthew Avery, director of research at Thatcham Research, explained in the article that “there is still a lot of work needed by both…

  • David Williams, managing director, underwriting and technical services at AXA, finds that there has been an increase in the take-up of EVs. It’s slow but it’s progressing. He adds: “If you want to buy an EV, it’s more expensive than the internal combustion engine version. This will change – when you build more of something,…

  • Beyond his work with TU Automotive and Trudy Darwin Communications, between 2020 and 2022, Graham Jarvis – freelance business and technology journalist, wrote and edited insurtech reports for Intelligent Insurer; wrote articles on cryptocurrencies in healthcare; wrote about education; edited and wrote fleet management reports for ABAX; wrote about digital accessibility; wrote about cloud computing;…