Media-Insert Communications

Media-Insert Communications

The blog of Media-Insert Communications – featuring freelance P.R. and journalism links to the work of Graham A. Jarvis.

Editing, Journalism, Copywriting, and Public Relations

Category: Web/Tech

  • Martin Hill-Wilson, Founder of Brainfood Consulting adds: “There are two main technologies under the AI umbrella that are of interest to customer service. They include natural language processing (NLP) and machine learning (ML) to predict customer intent once sufficiently trained, and as such can infer intent without being specifically trained on every iteration of how…

  • Anton Abashkin, Chief Operating Officer of VNX Venture Exchange, offers his view on the past and current trends in banking and financial services: “I think the last 5-10 years have been quite fruitful in terms of innovation and the whole notion of the digitalisation of banks and financial services has come along quite substantially. They…

  • A spokesperson for Renovo gazes into the future: “We will soon live in a world where the touch of a button will summon a driverless highly automated vehicle (HAV) that will take us on safe, convenient urban journeys at extremely low cost. This automated mobility as a service (AMaaS) or robo-taxi paradigm is the most…

  • However, Gary Martin, managing director of Click4Assistance, emphasises that chatbots are in their early development, and even though artificial intelligence is a much used buzzword in many industries today, he underlines that they “may not necessary be able to read between the lines, and detect that a customer is frustrated without them expressing exactly they…

  • …Gemma Baker, marketing at Click4Assistance, adds that many different types of organisataions have used live chat for different reasons, and it can benefit everyone – the banking and financial services companies and their customers. For example, “banks and loan providers can use it help with application processes or online account support. Whilst building societies and…

  • “Live chat is preferred for its instant nature which is ideal for asking small questions that are hardly worth a phone call or email”, says Gary Martin, managing director of Click4Assistance. He says it is also a great channel for young people because picking up the telephone is not their preferred form of contact. He…

  • John S. Franklin, a spokesperson for insurance company Aviva, says connected services cover a wide range of products and propositions – from driver assistance and driver wellbeing to vehicle maintenance and breakdown prevention. Maps, in-car wi-fi and infotainment are other examples of connected services.

  • Bridgework’s core technology enables organizations to achieve almost maximum bandwidth utilization despite any potential latency. They accomplish this by creating a high level of parallelism and by optimizing packet size for the given state of the WAN. The solutions use an artificial intelligence engine to analyze the condition of the WAN connection continuously to determine…

  • A live chat solutions provider such as Click4Assistance, will always ensure security is a priority. This will involve ringfencing data on quarantined servers, encrypting data at the highest levels, blocking any malicious code that’s entered into a live session, doing regular and extensive testing including penetration testing to ensure data resilience. Unfortunately, the American provider…

  • David Trossell, CEO and CTO of data acceleration company Bridgeworks adds: “Many of the electronic systems for cars come from specialist product providers, and many have their own cyber-security penetrating tests and detection mechanisms built into their products.”